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Refunds for Unacceptable Services Provided by ResNet at the University of Surrey
Petition Background (Preamble):
Originally advertised in the accommodation literature as "fast, free broadband internet access with no charge for connection or surfing time", at peak times it has proved impossible to load even the Google search engine page, let alone browse to other web pages or, indeed check university email.
This interferes with the studies of all students in university accommodation and is particularly relevant since the integration of ULearn into many of the modules taught on campus - an essential resource that it has not been possible to gain access to, along with the university' online library, journal and email systems.
Although we have now all received reassurance that work is underway to rectify the problems, it still negates the fact that many of us have been receiving a sub-standard and totally unacceptable service for the past eleven (or more) weeks, and from the sound of it, will continue to suffer this poor service for a number of weeks, or even months to come.
This is a service which every student living in university accommodation is paying for and, for the most part, have not, and are not receiving.
The Refunds for Unacceptable Services Provided by ResNet at the University of Surrey petition to Univeristy of Surrey students living in univeristy accomodation was written by J Kavanagh and is in the category Consumer Affairs at GoPetition. Contact author here. Petition tags: university of surrey, resnet, internet